Returning a relic

Before any return

Contact the workshop before shipping a product back. Provide the order number, the email used, the reason for return and, if needed, photos. The workshop will provide the return address and packing instructions.

Right of withdrawal

For eligible distance purchases, consumer customers generally have 14 days from receipt to state their wish to withdraw. After the request is accepted, the product is returned within a reasonable time and in a condition allowing resale.

Expected condition

Dice, boxes and accessories are returned complete, clean, protected and without signs of abnormal use. A broken, incomplete or damaged product after receipt may lead to a reduced or refused refund depending on the case.

Possible exceptions

Custom creations, items made according to precise customer choices or modified on request may not be returnable when the law provides an exception. Normal variations in resin, tint, inclusions or inking are not considered defects if the product remains compliant with its description.

Return costs and refund

Unless there is a workshop error or confirmed non-compliant product, return shipping costs may remain the customer’s responsibility. Refund is issued after receipt and inspection of the product, through the available payment method or a solution agreed with the customer.

Damaged parcel or preparation error

If the parcel arrives damaged, take photos of the packaging and contents upon receipt, then contact the workshop quickly. In case of preparation error or non-compliant product, the workshop will seek an appropriate solution: replacement, return, credit or refund depending on the situation.